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Social networking is king
In my previous article, I explored one of the principles to emerge from the recent AMPLIFY09 festival, namely “Everything big started small”. Another principle that resonated with me was, in my own...
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Business applications of Twitter
Earlier this week, I attended a Twitter Camp billed Twitter is not for dummies. I had the privilege of facilitating one of the breakout sessions, which focused on the business applications of Twitter....
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Social media: It’s not about the technology!
As an enterprise, Acme Corporation is “dipping its toes” into social media. It might be said it’s adopting a cautious, almost experimental approach to the concept. While the organisation has invested...
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Social media: Prevention is better than cure
My previous article, Social media: It’s not about the technology!, focused on the internal use of social media by employees to import and share knowledge inside the organisation. This article shifts...
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How to revamp your learning model
In my articles Online courses must die! and The ILE and the FLE in harmony, I advocate the development of a virtual Informal Learning Environment (ILE) to work in tandem with the Formal Learning...
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Square pegs and round holes
What’s your role in the workplace? How does that compare to what you do on a day-to-day basis? I ask you this because what we think we should be doing and what we actually find ourselves doing are...
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How not to do social media
As my friends can attest, I’m a big Socceroos fan. I grew up playing football (aka soccer) and although a few different codes compete for my attention in my home town, the World Game is the one I truly...
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Social media extremism
Since I wrote my article last week about critical theory, I have been more attuned to the messages being propagated by my peers. For example, some of them have been blogging and tweeting about the role...
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My Twitter hero
Several weeks ago, I deposited a cheque for £122 into my local bank account, but it was paid in as $122. Anyone familiar with the foreign exchange rate will know this left me out of pocket. So the next...
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Who owns the photocopiers?
Debra Ellis asked recently: Does social media belong in Marketing or Customer Service? I replied whimsically that the way I see it, asking who in the organisation owns social media is a bit like asking...
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20 hot resources for customer-facing social media
Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues....
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A circular argument
Much has been said of the “circles” feature in Google+, and rightly so. I really like the idea of targeting my messages to just friends, or just family, or just whomever. It makes sense. It’s Google’s...
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Foching up social media
Aviation is a good sport, but for the army it is useless. So declared General Ferdinand Foch in 1911, merely 3 years before the outbreak of World War I. To be fair, we shouldn’t forget the context in...
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The 10 Commandments of Microblogging
As microblogging solutions such as Yammer sweep across the corporate sector, a melting pot of social media veterans and newbies inevitably begins to boil. And this is a wonderful thing. Loads of new...
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Drivers of Yammer use in the corporate sector
Yammer has been quite a success at my workplace. Not off the charts like at Deloitte, yet very much alive and growing. It warms my heart to see my colleagues asking and answering questions, sharing web...
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Introducing the Social Intranet Index
There’s a lot of talk about social intranets these days. It even threatens to overtake the blogosphere’s current obsession with gamification. But what exactly is a social intranet…? Everyone seems to...
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How social are our intranets?
I tailed my previous blog post with the question: What is the SII of your organisation’s intranet? By “SII” I mean Social Intranet Index – a metric I have proposed to measure the degree of social...
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Everyone is an SME
One of the recurring themes on my blog is a call for Subject Matter Experts (SMEs) to share their knowledge with the wider organisation. In my view, this isn’t just an expectation: it’s an obligation....
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See the wood for the SMEs
In my previous blog post, Everyone is an SME, I argued that all the employees in your organisation have knowledge and skills to share, because everyone is an SME in something. Sometimes this...
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